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Signs Express

Kevin Cooper - April 2018

The Challenge 

Established for more than 25 years, award winning Signs Express is one of the leading franchisers in the UK. Dedicated to providing strategic direction and expertise to over 65 successful franchisees and with plans of substantial growth, Signs Express required an innovative communications and connectivity provider who could deliver enhanced efficiencies into their Franchise Support Centre. More importantly, Signs Express wanted a preferred supplier who could deliver complete management and support for each individual franchisee’s communications and connectivity requirements, so they could concentrate on what they do best; create exceptional signs, graphics and happy customers.

The Solution 

Totally Managed Service – Hosted Telephony: Comm-Tech were introduced to Signs Express office’s to provide a communications review and full cost analysis to replace their head offices outdated phone system. Using a completely tailored ‘Hosted Telephony Demo’ and offering a trial of the solution enabled Comm-Tech to fully illustrate the benefits and eradicate any concerns Signs Express had of moving to a hosted telephone system. Seamlessly installed and configured by dedicated engineers to ensure minimal business disruption, Signs Express was instantly reaping the rewards of their new phone system, supported with full training and a totally managed service 24/7/365. Impressed with the knowledge and delivery of the solution into head office, Signs Express has made Comm-Tech a preferred supplier for both new and existing franchisees nationwide.

 

The Result

Totally Managed Communications: Signs Express now has a preferred supplier that can offer over 30 years’ expertise providing on-site surveys, proposals and recommended solutions through dedicated communication consultants and support teams, delivering seamless installations, training and ongoing support 24/7/365. Increased Productivity: Adopting the latest features of a hosted telephone system such as virtual receptionists, hunt groups, employee presence and click-to-dial PC integration, Signs Express has increased productivity at their head office and also the franchisees that they have recommended Comm-Tech’s services to. Flexible Working: Introducing DECT handsets enables the franchisees to call on the move between offices or workshops, resulting in improved efficiencies and rapid decision making. The ability to pair mobiles to landlines means calls to the office can be taken anytime, anywhere maximising business opportunities, even if working off-site! Future Proof & Scalable Solution: New start up franchisees to Signs Express have the reassurance of a hosted telephone system for when the business grows and requires additional resources or even a premises move. New users, handsets and call profiling can easily be added with no requirements for expensive upgrade or maintenance costs. Reduced Costs: With simple monthly fees per user, inclusive calls and no up-front telephone system costs or ongoing maintenance contracts, significant cost savings can be achieved. For existing established franchisees, this has resulted in reducing costs, whilst new franchisees can keep operational start-up costs down, yet still have all the functionality of a professional communications solution that is productive, flexible and scalable! Enhanced Customer Service: By fully utilising the features of hosted telephony, Signs Express has been able to enhance its image. Customers can contact the right person at the first attempt, delivering exceptional customer service.

“We’ve found working with Comm Tech to be very straight forward and the project management and customer service received very good. Their experience and expertise has been of real benefit when making our new investment.”

 

IT Director, Signs Express