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Hydratech Engineering Ltd

Mark Hawes - April 2018

The Challenge 

With over 25 years experience in supplying and managing fluid power requirements to businesses in East Anglia and the surrounding areas, Hydratech has built long term client relationships through their professional, committed and qualified reputation.

With business booming and the increased demand on resources, resulting at times with an un-manned office, Hydratech needed a more flexible communications solution to meet their professional committed and qualified workforce needs, that would primarily help eradicate missed calls and lost business opportunities along with streamlining business processes.

The Solution 

Better ways of working with Vodafone One Net 

With the need for a more efficient communications solution, Comm-Tech proposed the Vodafone One Net solution for Hydratech. This converged telephony solution combines desk phones and mobiles together all in one system and provides innovative features that has transformed the way Hydratech communicate as a business.

The Result

Professional call management 

By making use of features such as hunt groups and auto attendant Hydratech are now able to ensure that calls are both professionally handled and directed to the most appropriate team members, delivering an efficient and professional experience to the customer.

Reduction in missed calls 

Pairing workers’ desk phones with their mobiles has ensured that even if they are out of the office, means they have the opportunity to answer a call, resulting in an increase in answered calls and less missed business opportunities. Even if the worker is unable to take the call then the professional single voicemail for both devices provides back up, or a hunt group will seek for the next available worker.

Impoved efficiencies 

The flexibility to take calls out of the office means, for a company with a large mobile workforce such as Hydratech, much greater efficiency can be achieved as information can be shared and decisions can be made while on the move.

Scalable & future-proof 

Being a hosted telephony solution, Vodafone One Net enables Hydratech to easily expand the system as the business grows. With automatic system updates, Hydratech now have a future proof communications solution that will always be up to date with the latest features without having to spend on additional hardware or IT costs.

 

“We are now in our 6th year and after a period of rapid growth I decided our business communications were starting to restrict our activities.
So, I called Mark from Comm-Tech and we discussed all the options and decided the Vodafone One Net system would be a perfect solution.
The installation & training was first class and I would highly recommend the solution. Mark has also provided us with great customer service, feedback and support.
6 months on the Vodafone One Net has changed our business, we now have the communications platform in place to grow to the next stage. Thank you.”
Richard Bailey Managing Director