Offering considerable cost savings and additional benefits, a hosted telephone system is quickly becoming the more favourable communication choice for businesses throughout the UK.
Delivered via the internet, it eliminates the need for telephone system hardware, dedicated telephone lines and specialised engineers. Being able to place calls over the internet instantly increases productivity and reduces call costs and line rental charges by including free site-to-site calls (even across international boundaries) and cheaper call rates. For a company looking for all the features of a full blown on-premises system, but without the costs, maintenance, and location headaches of hosting it yourself, Hosted Voice could be just the ticket.
THE BENEFITS
Enhanced Efficiencies
An extensive range of fixed and mobile telephony capabilities via an easy-to-use web portal – bringing everyone together across multiple devices to share information and get decisions made
Cost Savings
Our Comm-Tech hosted solutions offer cost benefits such as low set up fees, no hefty initial investment or maintenance contracts, and free site-to-site calls and cheaper call rates. If you use Horizon together with our mobile services, you benefit from free calls between your fixed and mobile devices
Flexible Working
With the concept of ‘one number anywhere’ your staff will be much more contactable, with customers simply calling one number to reach the right person – whether they are at their desk or have a mobile phone whilst working remotely.
Improved Customer Service
Offer your customers the best call experience with a range of auto attendants, hunt groups and on-hold features. And with over 30 years experience, ISO 9001 certification and dedicated account management, we offer 24/7/365 support
Remove Risk
In the event of disruption or disaster, re-route calls immediately to another location or telephone number – making sure that it is business as usual for you and your customers
Product Rationalisation
Our experienced Communications Consultants can help you identify and eliminate obsolete products, and product lines, as well as reviewing your product features and variants; significantly aiding the realisation of business goals and objectives
Manage Change
Change and expand your communication systems as your business grows. Our hosted telephoney solutions will cover multiple offices; so no need to purchase multiple phone systems. Even if you move offices hosted telephones utilising VoIP (Voice over Internet Protocol) technology will enable the calls to arrive at the new location seamlessly, without any diverts
Be Compliant
Reduce your capital expenditure with a cloud solution. Hosted call recording services are the perfect complement to any business phone system, allowing you to establish trends, pick and correct areas for improvement and ensure that your staff are delivering the correct message to customers.
A hosted call recording system will allow you to train and monitor staff, provide a higher level of customer satisfaction and ensure that you are MiFID II compliant
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